Get in Touch

At FAYE LUNA, we believe great style should come with a great shopping experience. Whether you have questions about our dresses, need help with an order, or would like assistance with shipping, returns, or sizing, we're always happy to hear from you.

Our team is here to make your experience as smooth, welcoming, and enjoyable as possible.


💌 Get in Touch

Have a question or need assistance? Send us an email, and our customer support team will be happy to help.

🛍️ How We Can Help

Our customer support team can assist you with:

  • Product Questions: Details, sizing, fit, and product availability.

  • Order Assistance: Order confirmations, order status, and tracking information.

  • Shipping Support: Shipping methods, delivery concerns, and tracking updates.

  • Returns & Refunds: Return eligibility, refund status, and return instructions.

  • Order Issues: Damaged, defective, or incorrect items.

  • General Inquiries: Any other questions about shopping with FAYE LUNA.

📍 Business Information

FAYE LUNA

1115 E Twiggs St Tampa, FL 33602 United States

Please note: This address is for business correspondence only and is not an authorized return warehouse. Please contact our customer support team for return instructions before sending any items back.

🕒 Customer Service Hours

Our customer support team is available Monday through Friday, excluding public holidays.

We aim to respond to inquiries within 24–48 business hours. Response times may vary during holidays or periods of high inquiry volume.

✉️ Before You Contact Us

To help us resolve your questions more efficiently, please include:

  • Your order number, if applicable.

  • The email address used when placing your order.

  • The product name or link, if your inquiry concerns a specific item.

  • A brief description of your question or concern.

  • Clear photos if you are reporting a damaged, defective, or incorrect item.

Providing these details helps us understand your situation and offer the most appropriate assistance.


Thank you for choosing FAYE LUNA. Your trust means a great deal to us, and we're delighted to be part of your style journey. Whether you're searching for an everyday favorite or a dress for a special occasion, we're here to help you find something that feels uniquely yours.

FAYE LUNA — Your Style, Your Moment.